Terms And Conditions

These conditions set out the terms of the contract between Plaza Removals LTD and You the customer and explain your rights and obligations and responsibilities and those of the Contractor. By accepting Plaza Removal’s offer for removal services, you accept the following terms and conditions:

Interpretation

Any reference in these conditions to “we” or “us” is a reference to the Contractor. Any reference in these conditions to “you” is a reference to the Customer. “Goods” means the goods being removed, transported and/or stored.

Quotation

Quotations are fully inclusive, no further VAT or Tax charges will be added, but do not include any other customs duties levies or fees payable to government or other statutory bodies and all such duties or fees (if any) will be payable by you in addition to the quoted pric.

Although we quote a fixed price, we reserve the right to amend or add additional charges if any of the following have not been taken into account when preparing the quotation

Costs increase as a result of currency fluctuations or changes in taxation or freight charges beyond our control.
We supply any additional services. I.e. Any items that were not included in the information provided by client or not shown during the survey may result in a surcharge
Late working charges unless previously agreed after 6:00pm Monday to Sunday – an additional charge of £25.00 per person and per hour may apply.
Late availability of keys or access to the new destination may also incur additional late fees unless prior agreement obtained.
Access to the collection or delivery point is inadequate or the approach is unsuitable for our vehicles.
Any parking or other fees or charges that are incurred in order to carry out the services you require. In all these circumstances you will be responsible for the extra charges.
The entrance or exit to the premises, stairs, lifts, or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles and/or containers to load and/or unload within 20 meters of the doorway.

Work excluded from our quotation

Unless previously agreed in writing we will not

Disconnect or reconnect appliances, fittings or equipment.
Remove or lay fitted floor coverings.
Take down or re-hang curtains, blinds or other window coverings.
Move any item or items which our removal crew reasonably believe they cannot move safely or the removal of which may damage the item or items in question or its or their surroundings.
Clear driveways or other access areas (at either collection or delivery address) from snow or ice or other materials.

Excluded Property

The following items are specifically excluded from this contract and will not be removed

Such goods will not be removed by us except without prior written agreement. If you submit such goods without our knowledge and prior written agreement, we will not be liable for any loss or damage except when death or injury is caused by our negligence or that of our employees or agents and you will indemnify us against any charges, expenses, damages or penalties claimed against us by third parties.

Stolen and other prohibited goods, pornography and drugs will not be removed.

Customer’s responsibility

It is your sole responsibility to

Declare to us the proper value of the Goods, in particular items valued over £500 individually for insurance purposes.
Provide an itinerary of all items that are to be held in our storage facility.
Obtain at your expense all documents necessary for the removal to be completed.
Be present yourself or appoint a representative at the departure and destination points to ensure that nothing is removed or left in error (In property or vehicles) or is left in the wrong room.
Request floor protection and/or shoe covers if required.
Prepare adequately and stabilize all appliances prior to their removal. Other than by reason of our negligence we will not be liable for any loss or damage, costs or additional charges that may arise from any of these matters.
Pay for any parking or meter suspension charges incurred by us in carrying out the work unless otherwise agreed in writing.
Ensure that the fridge freezer, deep freezers are defrosted before transportation and not switched on straightaway, the recommended time to switch on these appliances is 24 hours after delivery.
Provide us with a correct and up to date contact address and telephone number during removal transit and/or storage of goods.
Ensure that the Goods or items you have packed are packed properly as the items packed by yourself are not covered under our insurance. We will not be held liable for damage to these items.
Other than by reason of our negligence or breach of contract, we will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities.
It is your responsibility to check that the existing property and vans are cleared of all your belongings. We will not be held liable for lost items unless proven negligence is demonstrated from Plaza Removals Ltd.

Ownership of the Goods

By entering into this contract, you confirm to us that

Postponements/Cancellations

Your booking will remain fully flexible, you can change the date as many times as required as long as we receive 48 hours’ notice;

If you postpone or cancel this contract we may charge according to how much notice you provide prior to the agreed removal date

Postponement, more than 48 hours before the removal was due to start: No charge.
Postponement, after 48 hours before the work is due to start or at any time after the work commences 50100% of our charges may be applicable.
Proof of sale/purchase failure will be required if in order to obtain refund of deposit payment. Any other reason for cancellation will void deposit refund.

Payment of Removal Charges

Unless you have our written agreement to the contrary you must pay an agreed deposit to secure your booking within 24 hours of accepting quotation. The remainder of the payment must be paid in full upon arrival/delivery to new destination.

Failure to comply with our payment terms will also mean that the Goods are not insured and may incur late payment fees.

Our liability for loss or damage

In the event that we lose or damage your Goods, if we are proven liable, we will pay you up to a maximum of £50,000 per vehicle.

We may choose to repair or replace the damaged or lost item. However, if we choose to repair the item, we will not be liable for any depreciation in value.

Other than because of our negligence, we will not be liable for any loss, damage, or failure to deliver the Goods if it is caused by any of the following circumstances:

Fire howsoever caused.
Normal wear and tear, natural or gradual deterioration, leakage, or evaporation or from perishable or unstable Goods. This includes Goods left within furniture or appliances.
Moth or vermin or similar infestation.
Electrical or mechanical derangement to any appliance, instrument or equipment unless there is evidence of external impact. i.e. TV’s, speakers, laptops, PC’s and gaming consoles.

Additionally, we will not be liable for any loss of or damage to:

Any Goods in wardrobes, drawers or appliances, or in a packages or bundles which have prepacked, as any damage would not be visible.
Goods which have a relevant proven defect or are inherently defective.
Animals and their cages or tanks including pets, birds or fish.
Plants.
Refrigerated or frozen food or drink.

Loss or damage of motor vehicles / goods / furniture caused by scratching, denting, chipping and marring unless You obtain from us a pre-collection condition report. Most of items we move are not brand new and it is not possible to make a note of scratches or the current condition of every item therefore scratches are not covered in the insurance unless you request a pre-collection report of item/s for which charges may apply. We Plaza Removals will take the utmost care and consideration when handling your goods, however, due to the nature of the business, minor scratches may occur and we will not be held liable.

Timescale

Unless we give a specifically agreed written timescale then arrival and departure times are an estimate only.
If we do not keep to an agreed written time scale schedule and any delay is within our reasonable control, we will pay your reasonable expenses which arise as a result of our not keeping to the agreed written time schedule. If through no fault of ours we are unable to deliver your Goods, we will take them into store. This contract will then be fulfilled and any additional service(s), including storage and delivery, will be at your expense.
If due to unforeseen circumstances such as vehicle breakdown or accident, we will arrange for a replacement vehicle where possible however if this is not possible we will make alternative arrangements mutually agreed upon to resolve the issue.
We shall not be in breach of this agreement nor liable for delay in performing, or failure to perform, any of our obligations under this agreement if such delay or failure results from events, circumstances or causes beyond our reasonable control including but not limited to adverse weather conditions. In such circumstances we shall be entitled to a reasonable extension of time for performing such obligations, provided that if the period of delay or non-performance continues for 4 weeks then you may terminate this agreement, without penalty by giving not less than 7 days written notice to us.
Late availability of keys or access to the new destination may also incur additional late fees unless prior agreement obtained.

Damage to premises

We shall only be held liable for damage to premises caused by our negligence. Any damage to premises must be noted on the visual inspection report and confirmed to us within 24 hours. Because third party contractors or others are frequently present at the time of collection or delivery it is not always possible to do so.

Time limits for claims

Any damage caused to your goods must be presented to our removal team on the day of the move. Or you can make a complaint within 7 days of your move. Anything received after 7 days will not be considered. We will not be held liable for any loss or damage to goods and/or property after 7 days. Any claim must be made in writing within the said period, this is a requirement of insurers.

Disputes

If there is a dispute arising from this agreement You are entitled to contact us and we will aim to get back to you within 5 working days with a resolution.

Sub-contracting the work

Whole agreement

These Terms and Conditions together with our quotation are intended to form the whole agreement between us and to prevail over any verbal discussions. Should we mutually agree to any variation of these terms such variation should be confirmed in writing. Any variation, however agreed, shall never invalidate the remainder of these Terms and Conditions.

Jurisdiction

This contract is subject to the laws of England and Wales if our principal place of business is situated in England or Wales, or to the laws of Scotland if our principal place of business is situated in Scotland.